Guest experience
Reservations, Delivery Dispatch, and Customer Status
Give guests and staff a connected experience from booking or order placement through fulfillment and follow-up.
Capabilities
What teams can do with this module
- Reservation calendar, timeline, table rows, zones, and unassigned reservation handling
- Customer reservation flow with date, party size, arrival time, and special requests
- Delivery rider records with contact, vehicle, active state, and availability
- Order tracking states for confirmed, preparing, ready, delivery, pickup, and completion
- Customer history for orders, reservations, ratings, preferences, and restrictions
Workflow
How the work moves through Resto Bridge
Restaurants make guest-facing promises that match what the team sees internally.
01
Guest books or orders
02
Staff see table, timing, delivery, or preparation context
03
Status updates stay aligned with the business lifecycle
04
Customer history supports better follow-up
Keep exploring